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Adobe to fix Photoshop CS3 printing problems ’soon’

Adobe is to release an update to Photoshop CS3 to improve problems with the application’s printing system, the Photoshop product manager John Nack has admitted an entry to his blog.

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Neil Bennett

Fri, 12 Oct 2007 21:00:00 UTC

Adobe is to release an update to Photoshop CS3 to improve problems with the application’s printing system, the Photoshop product manager John Nack has admitted an entry to his blog.

Nack acknowledges that users have had issues with the new Print dialog box introduced in Photoshop CS3 — which was added to try to simplify printing practices — and that the company is trying to address their concerns.

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“We know that many people have been unhappy with printing from Photoshop CS3 (overwhelmingly on Windows), and we’ve been working on changes that will make things work better,” he writes. “Unfortunately the process isn’t as quick as we’d like, given the sheer number of hardware, printer driver, and operating system combinations. We’ve made some changes & will be issuing an update to Photoshop CS3, but it’s not quite ready to be shared with the world at large.”

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The core issue is that Adobe modified the page set-up settings to be document-specific in Photoshop CS3 on Windows, rather than application-wide as they were on previous versions. This also meant that certain settings that were previously available through Photoshop have to be set in the printer’s own driver controls, including borderless-printing.

This is a topic Nack has covered before in an entry where he quoted a colleague, Dave Polaschek, noting that “this is the way the Mac version has always behaved, and was the way the Windows version of Photoshop was intended to behave way back in the day, but for one reason or another, that never quite got hooked up.”

Polaschek says that the change was made in Photoshop CS3 to try to harmonize the Mac and Windows versions — but lists a few workarounds to common issues.

Printing inside Photoshop has always been a thorny issue, with users having to try to match settings in the Print dialog to those in their printer driver. For this reason, many high-end photo printers — including Canon’s Pixma Pro range, HP’s Photosmart Pro B9180 and Designjet Zxxxx range, and Epson’s forthcoming Stylus Photo R1900 — ship with a Photoshop plug-in that centralizes output controls, combining the Print Dialog and driver controls.

Nack is inviting users with printer problems who’d like to test the new printing system to email him, so they can be invited to try a pre-release version of the software. He ends by saying: “I’m sorry that things have been more painful than they should be, and I hope this process helps get fixes into the hands of those who need them.”

For more information see the Adobe Web site.